Shipping Policy
SHIPPING POLICY
Last updated: 13-11-25
Thank you for shopping with us. We aim to deliver your order quickly, safely, and efficiently. Please review the shipping guidelines below.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
During periods of high order volume, processing may take slightly longer. We will notify you if there is any significant delay.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and shown at checkout.
Estimated delivery times:
Domestic deliveries: Typically arrive within 3–7 business days after dispatch.
International deliveries: May take 10–20 business days depending on location and customs clearance.
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or customs inspections.
3. Shipment Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to track your shipment.
Tracking information may take up to 24 hours to update after dispatch.
4. Shipping Destinations
We currently ship to:
[List of countries or regions you ship to]
We do not ship to P.O. Boxes or restricted locations.
If you are unsure whether we can deliver to your area, please contact our support team before placing your order.
5. Customs, Duties and Taxes (For International Orders)
International shipments may be subject to import duties, taxes, and customs fees.
These charges are not included in your order total and must be paid by the customer.
Customs policies vary by country. Please check with your local customs office before placing your order.
6. Delays and Delivery Issues
Although we work hard to ensure timely delivery, delays caused by carriers or unforeseen events (such as weather issues, strikes, or customs checks) are beyond our control.
If your package appears delayed, please contact us and we will help track it.
7. Lost or Damaged Packages
We package all products securely.
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us within 7 days of the expected delivery date.
We will work with the courier to resolve the issue or arrange a replacement.
8. Contact Us
For any shipping-related questions or support, please email us at:
[eyesace1@gmail.com]
or use the Contact Us form on our website.